Kennesaw European Auto Repair

Customer Service

When it comes to being a car owner, we understand the difficulty of keeping up with regular maintenance, recommended repairs, and finding an auto repair center that you can trust. As our vehicles continue to become more advanced throughout the years, it is important that auto repair keeps up with that standard. At Flyin Wrench in Kennesaw, GA, our priority is to provide the best possible quality of European auto care along with excellent customer service.

We understand that our customers look for a knowledgeable and trustworthy staff when looking for an auto repair center to handle their vehicle. In order to be an informed vehicle owner, we recommend doing a little bit of studying and note-taking regarding your vehicle.

Read the owner's manual of your vehicle. The owner’s manual actually includes tons of helpful information regarding how your vehicle works and a breakdown of the different components and systems. It also includes helpful information regarding the preventative maintenance items your vehicle needs in order to either stay under warranty or to run smoothly for years to come. The recommended services will be outlined based on specific intervals whether that be mileage or time.

Keep record of all repairs and services your vehicle receives. This will help you stay informed when it comes to visiting the auto repair shop. If you are recommended a service that you feel your vehicle has had done recently, you’ll be able to look back at your records and verify. You can share this information with your mechanic and determine where the disconnect is. Staying informed and being aware of the services and repairs your vehicle receives will help you make good decisions about what your vehicle needs.

Be aware of any changes to your vehicle. You most likely drive your vehicle everyday. As a vehicle owner, be sure to understand how your vehicle runs. If you ever notice something out of the ordinary, such as a weird sound or smell, it may be time to have your vehicle inspected. A noticeable change in your vehicle is usually a symptom of a problem. Here are some things to look out for:

  • Brake problems
  • Changes in overall performance
  • Check engine light
  • Excessive vibrating or shaking
  • Leaks
  • Strange smells
  • Strange noises

If you notice a problem, don’t be afraid to have it checked out by one of our experts. An initial inspection is usually free, and it will help us determine the issue at hand. Once we figure out the issue, it is always up to you whether or not you would like to proceed with services. The best thing you can do is at least figure out the problem and understand what your options are.

When you come into our shop for an inspection, feel free to bring along any notes you have of the symptoms you’ve been experiencing. This will actually help us better determine the problem we are dealing with.

Ask questions! Our experts are here to help. Auto repair should be a transparent service that involves good communication between the auto repair shop staff and the customer. We encourage questions of all kinds and we want to help you understand your vehicle and better educate you on certain services and repairs.

Flyin Wrench in Kennesaw, GA, is a full service automotive shop focusing on the services and repairs of all European makes and models of vehicles. Our shop is staffed with factory trained technicians that have years of experience. Since 1994, our ultimate goal has been to provide 5 star customer service and to maintain a clean shop with a friendly waiting room for our customers. Our family owned and operated auto repair center uses dealer level equipment and genuine parts to ensure quality for your vehicle. We also offer a 2 year/24,000 mile warranty on all parts and a lifetime warranty on our labor.

For excellent customer service and honest repairs, bring your vehicle into the European vehicle experts here at Flyin Wrench in Kennesaw, GA. We look forward to meeting you!

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